We are committed to resolving complaints as quickly as possible. In the unlikely event that you wish to make a complaint, please put this in writing and e-mail to firstname.lastname@example.org. Alternatively, you can post it to the following address:
Cheshire WA2 8JP
We will acknowledge receipt of the complaint within 3 working days and we hope to provide a final response within 4 weeks. We will write to you again within 4 weeks if we are unable to provide a final response within that time period. In any event we will respond to your complaint in full within 8 weeks.
If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to –
Financial Ombudsman Service